We are a growing holiday rental management company, managing a portfolio of properties across the Costa del Sol.
As our business continues to grow, we are looking for an enthusiastic, organised and highly personable Property & Owner Success Manager to join our team.
This is a newly created role and will be an important position within the company. You will be at the heart of the relationship between our property owners, guests and internal team, helping to ensure that our properties are successfully onboarded, positioned and marketed, while delivering an exceptional experience for both owners and guests.
This is a varied role that will suit someone who enjoys working with people, has excellent attention to detail, is commercially aware and is comfortable taking responsibility and working independently.
The Role
As Property & Owner Success Manager, you will take responsibility for the successful onboarding and ongoing relationship management of our properties and owners, while also playing a key role in maintaining and improving guest satisfaction.
You will be the person who makes sure that new properties are introduced to our business smoothly, that they are positioned correctly within the holiday rental market, and that they are presented and marketed to their full potential.
At the same time, you will champion the guest experience, monitoring feedback and satisfaction and working with the wider team to ensure our guests receive the high standard of service we aim to provide.
Key ResponsibilitiesOwner Relationships & Satisfaction
- Build and maintain strong, professional relationships with property owners.
- Act as a key point of contact for owners throughout their relationship with the company.
- Ensure owners are kept informed, supported and confident in the service we provide.
- Respond to owner queries and requests promptly and professionally.
- Understand each owner's individual expectations, priorities and objectives.
- Proactively identify