Job Title:Service Engineer Trainee

As a Service Engineer Trainee, you will join our customer service organization and embark on a development journey designed to build your technical expertise within one of our healthcare technologies. You will support service activities through remote troubleshooting, issue resolution, and technical assistance while completing the required certification pathway and expanding your responsibilities also to customer-facing Field Service Engineer activities.

Your role
- Support customers by assisting in the diagnosis, troubleshooting, and resolution of technical issues related to Philips healthcare systems and solutions.
- Receive, prioritize, and manage service requests, ensuring accurate documentation and timely follow-up activities.
- Maintain detailed records of troubleshooting actions, diagnostics, resolutions, and service activities within service management systems.
- Collaborate with experienced engineers and cross-functional teams to resolve customer issues and continuously improve service delivery.




- Escalate complex technical issues when required, providing clear documentation of findings and actions taken.
- Participate in technical training, certification programs, and continuous learning activities to develop modality expertise.
- Support maintenance, troubleshooting, upgrades, installations, and other service activities through a combination of remote and on-site learning experiences.
- Ensure all activities are performed in compliance with quality, regulatory, and safety requirements.
- Build strong relationships with customers and colleagues, contributing to high levels of customer satisfaction and team success.

You're the right fit if you have:
- Degree in B iomedical, electrotechnical, Electronics, Electrical, Telecommunications, Mechanical engineering.
- Preferably hands-on technical experience with Medical Devices (Xray / IGT / CT Scanners / Magnetic Resonance or others).
- Customer first attitude, works collabo

📌 Service Engineer Trainee (Madrid)
🏢 Philips
📍 Madrid