Job Description Summary

As one of the most transformative and visible Quality leaders in GEV, you will serve as the Quality Leader for one of the largest business lines in the company - Gas Power General Services. You will be responsible for driving Quality outcomes for our customers and field services teams by leading a highly mature quality organization.

Essential Responsibilities
- Strategic Leadership:
- Lead the implementation of a cohesive customer and field quality vision – in line with GEV Zero-Defect Framework
- Drive transformational initiatives to improve read across for regions, reliability for our product, customer responsiveness and reduction in cost of poor quality
- Define and own enterprise quality goals, KPIs, action-plans and roadmaps
- Customer Engagement:
- Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
- Represent the business on quality matters with customers, regulators, and external partners
- Partner with Customer Services Engineering and improve speed and quality of issue resolution,



inclusive of enhanced technical support through advanced tools and AI
- Internal Focus Areas:
- Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG)
- Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc
- Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
- Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines
- Support the roll‑out of “EXECUTE” Zero Defect Framework for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”
- Team Development:
- L

📌 Global Services Quality Leader (Madrid)
🏢 GE Vernova
📍 Madrid