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Imarcoain, Navarra, ES, 31119 Hamburg, DE, 22419

DEPARTMENT: Service

As part of our growth, we are hiring aGlobal Key Account Manager (m/f/d) to join our Service KAM Team, reporting to the Director General Service KAM. In this role, you will be responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities.

Working closely with all Service areas, Sales, Operations, Legal and Technical Departments, you will develop various strategies to drive sales growth, ensure customer satisfaction, promote the company's services, and achieve win-win claim settlements with assigned clients.

YOUR TASKS:
- Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities
- You would work closely transversally with all service areas, operation, sales,



legal and Technical Departments to develop various strategies
- Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients
- High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
- Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
- Define strategy for assigned accounts (constant process)
- Review client financials and regularly meets with senior executives to understand their longer-term strategies. Lead High Level Operation / Technical Forums with client leadership
- High Level mediation in escalation/claims looking for win-win compromises
- Identify Relevant Sales opportunities, promote organ

📌 Global Key Account Manager (Imárcoain)
🏢 Nordex
📍 Imárcoain