Dutch-speaking Agent

Location: TP Athens – Piraeus – PPP2

Key Information

Work Model: Remote

Schedule: Monday to Friday, with occasional weekend shifts

Working Hours: Rotating shifts, 00:00-23:00

Relocation: Relocation support provided

About the Location

While our client, Daimler Truck, has a significant operational presence in Athens, Greece, this

role offers the flexibility of remote work, allowing you to contribute from your preferred

location.

About the Position

Are you a problem-solver with a passion for helping others? We're looking for a dedicated

Dutch-speaking Customer Expert to join the Daimler Truck team. In this vital role, you'll be the

first point of contact for truck drivers and customers, providing essential roadside assistance

and comprehensive customer service. You'll handle a variety of inquiries, from urgent

breakdown support to general product and service questions, ensuring a smooth and efficient

resolution for every customer. This is a dynamic role where your quick thinking and empathetic

approach will make a real difference.





Additional Information

This is an 8-month contract opportunity, offering valuable experience with a integral

automotive leader.

Boost your earnings with a productivity bonus of up to 100 EUR per month, based on

your target achievements.

Be prepared for seasonal peaks, especially during winter, when your assistance will be

most crucial.

Your performance will be supported by clear KPIs, including SLA, ABR, Dispatch time,

AHT, CS case Processing time, and QA score, ensuring you have the tools to succeed.

Benefit from monthly 3-hour training sessions to continuously develop your skills and

knowledge.

Please note: While this role is primarily remote, candidates based in Athens will follow a

hybrid model, including 2 weeks of on-site nesting and occasional client visits, audits, or

workshops (4-5 days every 2-3 months).

Requirements

Native or C1 level proficiency in Dutch, ensuring seamless commu

📌 Dutch Customer Care rep (Madrid)
🏢 CB Talents
📍 Madrid