The Global Scheduling Lead is accountable for defining and governing the global scheduling strategy, operating model and workforce deployment principles across all Business Units and Lines of Business.

The role ensures that workforce capacity is translated into optimized, compliant and business-aligned scheduling solutions that balance customer demand, employee availability, service performance and cost efficiency.

Acting as the global functional owner for Scheduling, the position establishes methodologies, governance frameworks, compliance standards and operational practices that drive consistency and scalability across Workforce Management.

Working closely with Operations, HR, Capacity Planning and Forecasting leadership, the Global Scheduling Lead enables efficient workforce utilization while ensuring compliance with local labour regulations, collective agreements and organizational policies.

The role combines workforce optimization expertise, operational leadership and strategic influence to support workforce effectiveness, employee experience and sustainable business performance.





What you do

GLOBAL SCHEDULING STRATEGY & STANDARDS

Define and continuously evolve the general Scheduling strategy, operating model and governance framework across all Business Units and Lines of Business.
Establish global scheduling standards, methodologies and operating principles to ensure consistency, scalability and compliance.
Drive alignment between workforce deployment strategies, operational priorities and business objectives.
Define scheduling policies and controls that balance customer demand, workforce availability, employee experience and financial performance.
Act as the global functional owner for Scheduling governance, standards and optimization methodologies.
Ensure scheduling practices support the Workforce Management Target Operating Model and broader Operations strategy.
Represent the Scheduling function in executive governance forums and workforce planning dis

📌 WFM Global Scheduling Lead (Madrid)
🏢 Allianz Partners
📍 Madrid