Remote Customer Support & Travel Technology Specialist

Company: Amadeus IT Group

Location: Spain

Work arrangement: Virtual / Remote, subject to company and local eligibility requirements

Employment type: Full-time

About the Role

Amadeus IT Group is seeking a motivated Customer Support & Travel Technology Specialist to provide online support to customers using Amadeus travel technology solutions.

The successful candidate will work virtually with customers and internal teams, helping resolve technical and travel-related questions while maintaining a high standard of customer service.

Responsibilities

~Provide customer support through email, chat, and online communication channels.
~Assist customers with Amadeus travel technology and booking-related systems.
~Investigate and resolve customer issues efficiently.
~Escalate complex technical problems to the appropriate specialist teams.
~Maintain accurate records of customer requests and solutions.
~Participate in virtual meetings and online training.
~Work collaboratively with international teams.




~Follow company security, privacy, and customer-service procedures.

Requirements

~Good written and spoken English.
~Strong communication and customer-service skills.
~Basic computer and internet skills.
~Ability to work independently from a home/remote environment.
~Good organizational and problem-solving abilities.
~Previous experience in customer service, travel, tourism, IT support, or a related field is an advantage.
~Knowledge of Spanish and/or other European languages is an advantage.

Training

Training will be provided according to the requirements of the position. Amadeus also maintains an online training catalogue covering areas such as reservation and ticketing, customer management, and other travel technology products.

Working Environment

The role is designed around virtual collaboration using online communication, project-management, and workplace technologies.

📌 Customer Support (España)
🏢 Amadeus IT Group
📍 España