About the client:
We are working with a leading European specialty pharmaceutical company focused on the treatment of central nervous system disorders (CNS) currently seeking a Patient Support & Commercial Operations Lead based in Barcelona - (hybrid role).
Your Mission
We are looking for a Patient Support & Commercial Operations Lead to own and continuously evolve our Patient Support Service operating model, ensuring seamless and scalable experience for patients, healthcare professionals and affiliates.
As the owner of the Patient Support Service, you will lead partner governance, drive the launch and expansion of services across multiple European markets, and act as the key link between Business and IT. In parallel, you will contribute to building and strengthening Commercial Operations capabilities within the MedTech Unit.
Your Major Accountabilities
Patient Support Service Ownership & Governance
Act as the business owner of the Patient Support Service operating model and outsourced service providers.
Lead partner governance, ensuring service quality, compliance,



contractual adherence, KPI and SLA performance.
Own and continuously evolve operational processes, workflows, governance frameworks and service documentation.
Drive issue resolution, continuous improvement initiatives and country-specific adaptations.
Ensure the service model remains scalable, efficient and aligned with business objectives and future growth plans.
Country Activation & Market Expansion
Lead the launch and operational activation of Patient Support Services across European markets.
Coordinate onboarding and readiness activities across Commercial, Regulatory Affairs, IT, Legal, Finance and external partners.
Support localization of service models and processes according to country-specific requirements.
Ensure successful launch execution and scalability as the business expands.
Business Process & Digital Solutions Management
Act as the bridge between Business and IT, translating business nee

📌 Patient Support (Barcelona)
🏢 Actual Talent Spain
📍 Barcelona