We are looking for a talented and highly motivated Spanish Customer Operations Representative to join a strong group, developing one of the worlds leading online gaming brands. The Spanish Customer Operations Representative provides customer assistance for the evoke brand by delivering excellent-quality service to our customers across our platform and communication channels. What you will be doing: * Assisting customers via live chat, telephone, and email, depending on business needs, in areas related to products and brands offered in evoke group. * Ensuring first-time resolution for our customers, using all available tools and resources. * Collaborating with other departments in resolving specific cases to deliver excellent service to our customers. * Verifying specific documents from customers. * Being part of training processes to ensure quality service and proper development. * Applying all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions, etc. * Analyzing your contacts to optimise your performance.
* Using a variety of different software and back-office tools. * Being part of specific projects according to business needs and personal features with the management team. * Embracing feedback as a source of development for your career. Who we are looking for: A person with the following features: * Responsibility, autonomy, and problem-solving. * Teamwork spirit and a positive attitude. * Good communication skills. * Multitasking skills. * Ability to work under pressure. * Ease in adapting to change * Good English level, both oral and written. Desirable: * Experience assisting customers. * Experience in the online gambling industry. *Please provide an English CV with your application. This role involves working in two rotating shifts(08:00-16:00 / 16:00-24:00). What we offer: Our roles offer more than just a job, you’ll become part of the evoke family We have created an environment where