We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

¿Tiene su CV preparado? Si es así y confía en que este es el puesto idóneo para usted, asegúrese de enviar su solicitud lo antes posible.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: Madrid, Spain

Job Responsibilities

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- Provide Level 1 desktop support for hardware, software, and network-related issues

- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications

- Install, configure, and maintain desktops, laptops, and peripheral devices

- Support printers, scanners, and other end-user equipment

- Handle password resets and basic Active Directory tasks

- Configure email accounts and assist with VPN connectivity

- Log, track,



and update incidents in the ticketing system

- Escalate complex technical issues to Level 2/Level 3 teams

- Ensure timely resolution in line with SLA requirements

Required Skills & Experience

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- 1-3 years of experience in Desktop Support / IT Support

- Strong knowledge of Windows xqbhyrx 10/11 environment

- Basic understanding of networking concepts (IP, DNS, DHCP)

- Experience with Active Directory and user account management

- Good troubleshooting and problem-solving skills

- Strong communication and customer service skills

- Ability to work independently in an on-site environment

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📌 Information Technology Support Engineer (Arbo)
🏢 Sharp Brains
📍 Arbo