eDreams ODIGEO is seeking a Senior Product Designer in Barcelona to map, simplify, and automate complex customer support and retention ecosystems. You will design for both customers and internal agents, focusing on reducing cognitive load and friction across E2E processes.
Bring 5+ years in Product Design, preferably in B2B SaaS or complex domains. You will work in a hybrid setup, shaping systems thinking, conversational AI, and service design to deliver measurable business impact.