Perk is scaling its Spend Customer Care, seeking a hands-on technical leader to guide the Level 2 team and collaborate closely with Engineering. You will raise technical maturity, improve workflows, and empower care to resolve complex issues independently.You will coach engineers and support staff, shape the L2/L3 collaboration model, and drive automation and AI-enabled improvements to scale technical support across our product areas.
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📌 Technical Support Manager,/— AI-Driven SaaS (Barcelona)
🏢 Travelperk
📍 Barcelona
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