Location: Barcelona

Languages: Dutch + English (mandatory)

Salary: 19,494 yearly gross + up to 3,000 yearly gross bonus + private medical insurance

About the Role
This on-site Dutch-speaking Customer Service position offers the opportunity to represent a leading high-tech environment while living and working in the vibrant city of Barcelona. The role is idóneo for individuals who enjoy helping users, solving problems, and working in a fast-paced, multicultural service environment. You will be part of a dynamic support team where you can build your career, receive continuous coaching, and develop essential skills within customer experience.

What You Will Do
- Assist Dutch-speaking users with product questions, troubleshooting needs, and general support requests
- Deliver accurate information and empathetic customer care through phone, email, and chat
- Follow established service procedures while also showing initiative in providing solutions
- Record and update all interactions in the internal system
- Identify recurring issues and elevate when needed




- Work collaboratively with your team to meet service goals
- Participate in coaching sessions and skill-building workshops

Required Skills & Profile
- Fluent Dutch and confident English
- Strong communication and problem-solving abilities
- Ability to work on-site in Barcelona
- Customer-oriented mindset and patience
- Adaptability in a high-volume support environment
- Basic computer and typing skills
- Eligibility to work in the EU

Work Conditions
- On-site in Barcelona
- 39h/week, Monday to Friday, 9:0018:00

Relocation Support (for candidates moving to Portugal)
- Free flight ticket
- Airport pick‑up on arrival
- Accommodation provided
- Assistance with all documentation (AFM, AMKA, bank account)
- Continuous relocation support

Benefits
- Private health insurance from day one
- Paid training and ongoing coaching
- Internal mobility and long-term career opportunities
- Discounts on gyms, restaurants, shops, an

📌 Klantenservice Medewerker op Locatie in Barcelona
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