Responsible for the daily operations and the appropriate commercial activity to offer the best possible service to customers while managing the administrative burden of the office.
Skills
Hard Skills
- Customer Service Quality
- Commercial Systematics
- Knowledge of Customers and Sectors
- Customer Relationship Model
- Product Combination-Based Sales
- Closing Sales, Negotiation and Agreements
- Banking and/or Financial Products and Services
- Anticipation and Proactive Identification of Business Opportunities
- Commercial Tools
- Internal Regulations and Procedures Against Money Laundering
- AI Literacy
Soft Skills
- Alliances – Collaboration and Transversality
- Alliances – Communication
- Alliances – Influence
- Alliances – Customer Orientation
- Humanism – Communication and Empathy
- Humanism – Leadership and Team Development / Self-Leadership
- Anticipation – Anticipation and Change Management