What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a B2B Customer Support Advisor on our team, you will:

Main tasks

Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

Escalate potential service issues

To follow all the processes and procedures of the project

Provide cover for other Agents in their absence, either within the same team or across teams

Liaise with Supervisors/ Mentors on specific projects where requested

To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner

To attend regular Team Meetings

To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

📌 B Customer Support Advisor - (French speaking) - Onsite - (Barcelona)
🏢 Importante grupo
📍 Barcelona