Experteer Overview
In this role, you support Autodesk customers across AEC and Du0026amp;M industries, driving adoption and long-term value realization. You manage a hybrid mix of Territory, Regional, and select Enterprise accounts in EMEA, using scalable, data-informed engagement to boost product usage and health. You work with cross-functional teams to deliver high-impact onboarding and value realization, contributing to retention and growth. This is a chance to shape customer outcomes at scale in a leading software company with a strong emphasis on collaboration and impact.

Compensaciones / Ventajas
• Engage customers via digital-first, scalable engagement (1:many)
• Manage a diverse portfolio across Territory, Regional, and selected Enterprise accounts
• Lead onboarding and adoption strategies for AEC and Du0026M workflows
• Build and nurture relationships with senior stakeholders in key accounts
• Prioritize activities based on account health, risk, and business impact
• Execute targeted actions for high-risk accounts using data-driven insights
• Drive uplift in product assignment and usage across portfolio
• Create and execute customer success plans using usage data and business insights
• Apply consultative approach to map customer processes to adoption opportunities




• Collaborate with Sales, Channel, and Support to achieve outcomes
• Ensure a high-quality, consistent customer experience at scale

Responsabilidades
• English and German professional proficiency
• 3+ years in Customer Success, Account Management, or Consulting
• Experience managing a portfolio with multiple customer segments
• Background in Engineering, Architecture, Manufacturing, or related fields
• Ability to analyze customer processes in AEC/Du0026M and translate to adoption strategies
• Hybrid knowledge across AEC/Du0026M or ability to operate across both
• Understanding of customer lifecycle management, adoption, and retention
• Strong stakeholder and client relationship management skills
• Excellent communication, empathy, active listening, storytelling, negotiation
• Proven prioritization, risk management, and complexity handling at scale
• Time management, problem solving, and data-driven decision making
• Ability to drive cross-functional collaboration in a matrix organization
• AI savviness is a plus

Requisitos principales
• competitive compensation package
• annual cash bonuses
• stock grants
• comprehensive benefits package

📌 Customer Success Advisor, DACH (Barcelona)
🏢 Autodesk
📍 Barcelona