We are seeking a proactive and skilled IT Support Technician to join our team. The successful candidate will provide technical assistance to employees, troubleshoot a range of hardware and software issues, and support IT infrastructure both in office and on the production floor.
Key Responsibilities
• Provide technical support to all employees across the organization.
• Troubleshoot a wide variety of issues including connectivity problems, data access, network failures, low computer performance, and cloud migration.
• Installation and configuration of user and commonly used equipment and devices, including - install updates, perform repairs, carry out maintenance tasks, and handle data transfers.
• Diagnose and resolve issues with multiple devices such as printers, scanners, desktops, laptops, handheld devices, and servers.
• Respond to and resolve user-generated support tickets in a timely and efficient manner.
Qualifications and Skills
• Technical training in Microcomputer Systems and Networks or a similar field. (MS O365, Windows 11 and Windows Server)
• At least 1 year of experience in similar support tasks, preferably in industrial or manufacturing environments. 2 years of experience is a strong plus.
• Strong problem-solving and communication skills.
• Ability to work independently and manage priorities effectively.
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