Key Responsibilities

• Provide technical support to all employees across the organization.

• Troubleshoot a wide variety of issues including connectivity problems, data access, network failures, low computer performance, and cloud migration.

• Installation and configuration of user and commonly used equipment and devices, including - install updates, perform repairs, carry out maintenance tasks, and handle data transfers.

• Diagnose and resolve issues with multiple devices such as printers, scanners, desktops, laptops, handheld devices, and servers.

• Respond to and resolve user-generated support tickets in a timely and efficient manner.

Qualifications and Skills

• Technical training in Microcomputer Systems and Networks or a similar field. (MS O365, Windows 11 and Windows Server)

• At least 1 year of experience in similar support tasks, preferably in industrial or manufacturing environments. 2 years of experience is a strong plus.

• Strong problem-solving and communication skills.

• Ability to work independently and manage priorities effectively.

📌 Desktop Support Engineer+spanish (Madrid)
🏢 Reconocida empresa
📍 Madrid