Description

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

- Native level of French and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support




- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail

Benefits

What do we offer:

- Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
- Relocation Package:
- Flight/Train tickets
- 600€ after 1 month in the company
- PCR test cost compensation

- Salary: 19.220,00€ gross/year
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

📌 French Sales Agent - Barcelona Spain
🏢 Empresa líder
📍 Barcelona