Job Title: Service desk employee

Duration: 15 Sep - end of 2026 (renewable)

Location: Brussels, Belgium (Hybrid, 2 days per week on-site)

Languages: French, Dutch & English

Job Description - Roles and Responsibilities

Tasks and responsibilities

Main tasks:

- First-line support: register and follow up on questions and reports in the ticket system.
- Communication: proactively and reactively sending information internally and externally about the status and progress of the various questions and reports
- Preparation of reports and analyses
- Follow-up of SLAs in terms of scope and where necessary escalate supplier performance
- Registration of installations in asset management tool

Additional tasks:

- Collaborate with IT and security teams to ensure safe and efficient operations
- Proactive improvement: Identify structural problems, improve work instructions and update documentation

Skills

- Basic knowledge of ANPR systems, camera hardware and associated software
- Experience with ticketing, reporting and knowledge management systems and programs
- Hands-on experience within a technical support service desk so that you have a proven ability to manage technical problems quickly and efficiently

📌 Service desk specialist (España)
🏢 Onesource Consulting
📍 España