The landscape of enterprise renewals is shifting. Top performers no longer dedicate their time to administrative tasks—they dedicate it to refining the AI systems that handle those tasks.

This is not a conventional enterprise renewals position. You will manage Trilogy's highest-value customer accounts while collaborating with Fiona, our AI-powered renewals agent. Fiona takes care of preparation, data analysis, contract processes, and routine follow-up. Your focus is on the interactions that require human expertise: executive relationship management, commercial decision-making, sophisticated negotiations, and the strategic judgment AI cannot yet provide. Each renewal cycle you oversee also trains Fiona to operate with greater independence, enhancing the platform's intelligence with every engagement.

Trilogy is constructing an AI-first operational framework across its software businesses. AI is not treated as an add-on to legacy workflows. Instead, we rebuild workflows around AI capabilities and deploy human judgment only where it delivers the highest impact. In this capacity, you will help establish what enterprise renewals should be in an AI-native environment while safeguarding millions in recurring revenue from our most important enterprise accounts.

What You Will Be Doing





- Manage executive-level relationships and commercial terms for Trilogy's most valuable enterprise renewal accounts, including sophisticated multi-year deals in the seven-figure range.
- Collaborate with Fiona, Trilogy's AI renewals agent, applying your expertise and customer insights to systematically enhance its capabilities and operational independence.
- Evaluate customer health signals, usage patterns, commercial background, and business exposure to proactively secure favorable renewal outcomes.
- Leverage Salesforce and AI-integrated systems to sustain reliable forecasts, detect renewal threats in advance, and concentrate your efforts where human judgment delivers maximum value.
- Translate insights from customer interactions into scalable process enhancements that increase the effectiveness of the renewals operation over time.

What You Won’t Be Doing
- Handling manual contract generation, approval tracking, or other repetitive administrative functions.
- Overseeing transactional, high-volume renewals or small and mid-sized business portfolios.
- Prospecting for new business or working under a conventional commission-based sales structure.
- Developing production-level software code or designing AI algorithms.
- Building or supervising a renewals team rather than directly influencing the most critical customer results.

Strategic

📌 Strategic Account Manager, Trilogy (Remote) - $200,000/Year Usd (España)
🏢 Crossover
📍 España