Your role

Mission

The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Job Description

Service Operations

Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
Ensure efficient utilization of service resources and timely delivery of services.
Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.

Team Leadership

Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
Foster a performance-driven, safety-focused, and customer-centric culture.
Drive employee performance, capability development, and succession planning.

Performance Management

Monitor and drive service KPIs, including:
Response and turnaround time
First-time fix rate
Technician productivity and utilization
WIP and backlog management
Customer satisfaction




Implement corrective actions to improve operational performance.
Customer & Business Support

Ensure high-quality service delivery and customer satisfaction.
Support the resolution of complex customer issues and service escalations.
Contribute to service revenue growth and operational profitability.

Process & Systems

Ensure effective use of service management systems, ERP, and CRM tools (SAP preferred).
Utilize operational dashboards and data analytics to support decision-making.
Drive continuous improvement initiatives across service operations.

To succeed, you will need

Experience

Minimum 8–12 years of experience in service operations, after-sales service, or industrial service environments.
At least 5 years of leadership experience managing service teams and operational functions
Proven experience in managing field service operations, planning, scheduling, and customer support functions
Experience within industrial equipment,

📌 Service Operations Manager (Estepona)
🏢 Atlas Copco
📍 Estepona