Minor Hotels - Southern Europe is hiring through Hosco in Madrid.We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment.The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions

- Support agents on their daily tasks- Detect improvement areas within the team by monitoring agents' handlings andproviding feedbacks, setting action plans and following-up on them.
- Work closely with the Training and Quality Team in order to make the team providean excellence service to our customers- Define prioritizations in order to achieve our goals and organize the teamaccordingly.
- Go outside the box and detect improvement areas in order to have more efficientprocess and procedures Requirements:
- Have experience in Groups and Events handling and/or the Hotel Sector.




- Knowledge of French is a must- Be a goal-driven, determined person being able to meet deadlines and work wellunder pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once- Cooperative and communicative attitude with co-workers, managers andemployees.
- Excellent communication skills and ability to lead and guide- Organized and methodical person- Critical thinker and problem-solving skills essential Offered - Integration into a dynamic team, focused on excellent service.
- Commissions as a percentage of objectives.
- Remuneration according to the position.
- Continuing Training Plan to enhance professional development- Access to the e learning training platform.
- Possibility of functional, national and/or international mobility.
- Incentives and Benefits Plan.
- Ticket Restaurante.
- Hybrid work model. Monday to Friday. Time slot 08:00-20:00- Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation . Food and Beverages, among others;- Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.Experience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Minor Hotels - Southern Europe.

📌 Coordinador/a GGT French Madrid
🏢 Hospitaliti
📍 Madrid