We're looking for someone hands-on to consolidate a high-quality courier network that is compliant with local regulations in each market we operate in. You'll build tools/frameworks/processes to spot quality, fraud, and compliance issues using no-code tools, and lead rollouts of projects working crossfunctionally with Ops, Commercial and Engineering

It's a practical, hands-on role with real ownership. Regulation in this space changes constantly, so a big part of the job is keeping our processes up to date as the rules move; you'll solve messy problems yourself, not just hand them off.

- Own key quality, fraud, and compliance metrics by defining, tracking, and reporting on them, and setting data-driven goals.
- Lead and execute projects related to local market regulations, and own the strategy for closing gaps and maintaining compliance.
- Build tools to flag and investigate fraud, abuse, and compliance issues, ranging from location spoofing and theft to the delivery of restricted goods such as alcohol.
- Partner with Engineering and Product to turn effective processes into scalable features.
- Leverage AI to help develop, launch, and scale new processes.





- Some experience in operations, support, compliance, or a similar hands-on role.
- Comfortable with no-code / low-code tools (e.g. n8n workflow automation, spreadsheets).
- Comfortable with AI tools to help you in your role, including but not limited to analysis and workflows.
- Proficient in SQL.
- Analytical and detail-oriented; you like getting to the bottom of things.
- A self-starter who can run with a problem without close supervision.
- Comfortable adapting as rules, markets, and priorities change.
- A clear communicator, comfortable working with technical and non-technical teams.

The stuff you wanna know
- Family-friendly work-life balance - work from home and versátil hours
- Ticket Restaurant by Edenred (€11 daily)
- Stuart is putting Mental Health Awareness first!

Wellness

Allowance (€40 monthly) to use in any gym or sport class

- Private healthcare provided
- Free monthly Bicing/ BiciMad card
- Work in an international, dynamic and passionate environment with a company culture focused on learning and development

📌 Courier Quality & Operations Specialist (Barcelona)
🏢 Stuart
📍 Barcelona