Job Title:

Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05

Job Description

Experience the power of a game-changing career

Are you passionate about technical support and delivering outstanding customer experiences?

We’rea global technology and services leader that powers the brands of the future. We help some of the world’s leading companies deliver exceptional customer experiences through innovative technology and expert support.

As a Technical Support Advisor in Barcelona ,you’llprovide technicalassistanceto customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a general, industry-leading brand.

Career growth and personal development

We’llprovide you with the tools, training, and support you need to succeed. At Concentrix,you’llhave the opportunity to develop your technicalexpertisewhile working alongside experienced professionals in a collaborative, international environment.

What you will do in this role

- Provide technical support to customers via phone and email, troubleshooting productissuesand deliveringtimely, effective solutions.
- Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
- Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
- Deliver product training sessionstocustomers and partners, helping them maximize product knowledge and performance.
- Monitor customer cases, prepare progress reports, andidentifyopportunities for product and service improvements.




- Build trusted relationships with customers by providing proactive support andmaintaininghigh service quality standards.

Your qualifications

- At least 3 years of experience in a customer service or technical support environment.
- Native or fluent English and proficient Spanish.
- Background in cycling, mechatronics, mechanical systems, ora related technical field.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
- Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage.
- Excellent communication, organization, and time management skills, withavailabilityto travel occasionally whenrequired.

What’s in it for you

- Full-time39 hours/week permanent contractMonday toFriday09:00- 18:00
- Salary range22.500 euros gross/year + up to2.400 euros gross/year in bonus
- Central office location in Barcelona
- Full paid training on the company and the projectyou’llbe working on
- Career development programs, specialized courses

Experience the best version of you!

Concentrix is an equal opportunity employer

We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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📌 Technical Support Advisor(English and Spanish - speaking) - Hybrid (Barcelona)
🏢 CNX
📍 Barcelona