Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​
We are looking for a Customer Service Representative with advanced level of English to join our Industrial Solutions Customer Service team based in Terrassa, Barcelona.
The successful candidate will manage customer purchase orders and develop strong customer relationships, contributing directly to the growth of our business in EMEA.
Key Responsibilities:
Provide phone and online support to customers, as well as internal support to the Customer Service team
Handle and resolve customer inquiries and complaints, coordinating with internal departments when needed
Process information received via email and verbal communication efficiently and accurately




Perform order data entry ensuring systems are consistently updated
Relevant Experience and Skills:
Minimum 1 year of experience in order entry, customer service or administration
Strong communication, organizational, and multitasking skills
Team player with strong adaptability in a dynamic environment
Good working knowledge of MS Office and Outlook
Language: advanced level of English is required
What We Offer:
Permanent contract in a multinational company
Opportunities for internal growth and development
Versátil working schedule (7:00 – 9:30 / 16:00 – 18:30)
Hybrid working model: 3 days of remote work per week
Shuttle bus from Plaza España (Barcelona) to Terrassa office
Competitive salary package with allowances
Structured onboarding (2 months on-site)
Social benefits (health, life insurance and pension plan) are offered after one year
Free coffee & fruit in the office
International and collaborative work environment
Emp

📌 Customer Service Representative (Terrassa)
🏢 Donaldson
📍 Terrassa