We’re Fever, the world’s leading tech platform for culture and live entertainment.To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

We’ve teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading integral investors! Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team. We are looking for a Tech Support Lead Engineer to be the first point of contact for platform incidents.

Learn the platform’s features, architecture, and configuration.Meet key teams—Engineering, Product, Data and Systems —to understand collaboration workflows.After 3 months in Fever:Handle most incidents independently, using logs and monitoring tools.Improve internal documentation and support processes.Train and mentor new Tech Support members.Ensure proactive monitoring and improve issue resolution efficiency.Experience in technical support or troubleshooting roles.Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...).Knowledge of APIs, services,



and client-server architecture.Proficiency in English for clear communication.Linux/UNIX and scripting skills.Experience with RESTful APIs and JSON.Knowledge of AWS, Docker, Kubernetes.Familiarity with ticketing tools (Jira, Zendesk) and SQL/NoSQL databases.We use these technologies, so it would be a plus if you have experience in:Django/FlaskPostgreSQLRedisCelery with RabbitMQExperience working on agile methodology Event communication between servicesHandling services with more than 1000 request/second.AWS, Docker and KubernetesBenefits & PerksOpportunity to have a real impact in a high-growth global category leader40% discount on all Fever events and experiencesHome office friendly anywhere in SpainRelocation package for international candidatesResponsibility from day one and professional and personal growthGreat work environment with a young, international team of talented people to work with!Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.English LessonsGympass MembershipPossibility to receive in advance part of your salary by Payflow.Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. Fever's Blog | Tech.Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

📌 Lead Support Engineer (Madrid)
🏢 Fever
📍 Madrid