Czech Speaking Customer Service AgentAbout Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on our bespoke approach to recruitment, ensuring every candidate finds a role that elevates their career while providing our clients with exceptional human capital solutions.
Job Overview
We are currently seeking a motivated professional for a Czech Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to join a fast-paced Customer Support Services team where your linguistic skills will be the bridge to providing world-class assistance to our international partners.
Key Responsibilities
- Provide high-quality support to customers via phone, email, and live chat within the Customer Support Services sector.
- Resolve customer inquiries efficiently, ensuring a premium experience that aligns with company standards.




- Maintain detailed and accurate records of all customer interactions in our internal CRM systems.
- Collaborate with cross-functional teams to identify and resolve complex service-related issues.
- Continuously develop product and service knowledge to provide precise information to our diverse client base.
- Contribute to a positive team environment, sharing best practices to improve overall department performance.
- Adhere to strict service level agreements (SLAs) regarding response times and resolution quality.
- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Strong communication skills and a passion for delivering excellence in the Customer Support Services industry.
- Proficiency in computer systems and digital communication tools.
- A proactive, problem-solving mindset with the ability to work effectively in an on-site team environment.
- Flexibility to relocat

📌 Czech Speaking Customer Service Agent (España)
🏢 Mercier Consultancy Group
📍 España