Experteer Overview
As a Service Project Manager at MSX, you oversee cross-market contact center initiatives and align them with client expectations. You will monitor KPIs and SLAs, forecast finances, and drive continuous improvement in customer service. You collaborate with clients in EU contexts, organize performance reviews, and support onboarding and training of new hires. You lead teams to sustain high performance and client satisfaction, contributing to MSX’s mission to empower mobility solutions.

Compensaciones / Ventajas
• Review project KPIs and SLAs
• Perform monthly forecast and manage revenue/expense control
• Develop and implement continuous improvement processes in customer service
• Organize and participate in Contact Center performance review meetings with the client
• Participate in recruitment processes, especially final-stage validation interviews




• Organize onboarding and training processes for new hires
• Motivate and monitor teams to maintain commitment and performance

Responsabilidades
• Strong knowledge and experience in the customer service sector
• At least 3 years of experience leading large-scale Contact Centers operating across different markets
• Excellent client management skills
• Experience managing teams around 130 people including team leaders, trainers, analysts, and agents
• Strong decision-making abilities
• Excellent communication skills
• Strong command of English and Spanish, with C1 proficiency in both languages

Requisitos principales
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📌 Service Project Manager (Barcelona)
🏢 Msx International
📍 Barcelona