About Emerald

The Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross-functional teams and acting as a point of contact for key accounts.
- Responsibilities
- Build and maintain strong relationships with technical stakeholders at high-value or strategic client organizations
- Develop and execute strategic account plans to align with clients' long-term business goals and technical requirements
- Along with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise
- Maximize client and user health, success, and engagement by conducting site audits, analyzing user feedback, and identifying opportunities for improvement




- Develop and deliver training content that drives adoption and retention, including brand-specific training for sales representatives and retailers
- Maintain and update training materials in a timely manner to reflect product platform enhancements, process changes, and evolving market needs.
- Help lead pricing, contract renewal negotiations, and SOW development to ensure alignment with company targets and customer value
- Act as a point of escalation for customer issues and work to resolve complex problems
- Provide advanced technical support and solutions for complex issues, ensuring swift resolution and mínimal disruption to client operations
- Advocate for clients' needs within the organization, ensuring their feedback drives product improvements and service enhancements
- Conduct regular strategic business reviews with clients to assess their satisfaction, address concerns, and identify opportunities for f

📌 Technical Account Manager, Eu (Barcelona)
🏢 Emerald X
📍 Barcelona