YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports

Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.

We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV

With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets

Come and join our amazing Customer Service team in Ceuta We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.




- Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
- Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
- Respond to any technical, account related and promotional questions
- Complete accurate records of interactions and accounts, maintaining a detailed customer data base
- Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications:
- Native Spanish speaker and good communication in English
- Excellent communication and conversat

📌 Customer Service Agent (Ceuta)
🏢 The Rank Group
📍 Ceuta