Location: Madrid, M, ES

Are you experienced in transaction Administration and client servicing in the finance area, possess strong interpersonal skills, and enjoy direct client contact? This might be your next challenge.

About the Role

In particular, your responsibilities will include the following:
- Closely interact and coordinate with internal stakeholders in International Surety Desk located in various regions and markets, as well as with external stakeholders such as clients and brokers to deliver seamless service to our integral clients.- Process and allocate client payments accurately and in alignment with business requirements, support reconciliation of payments and premium booking on corresponding cases. Resolve discrepancies or escalate issues related to the booking in a timely manner.
- Provide support to the clients on their account statements, communicate with clients to clarify payment inquiries or to gather additional information when required ensuring client expectations are met while maintaining high service standards to the client.




- Collaborate closely with internal stakeholders within the International Surety Desk Team in ensuring timely task assignments, payment triaging, and premium bookings.

About the Team

International Surety Desk is an emerging team, closely collaborating with the global Surety business teams. With passion, as well as our service and customer orientation, we strive for high customer satisfaction and help the business to achieve its profitable growth aspiration. Our team is spread across many locations in Europe, Asia Pacific, as well as North and Latin America.

As part of the International Surety transformation project, we are implementing a new International Surety Model with new roles and responsibilities, standardizing and improving processes. We are also extending our international surety partner network.

About You

You have a solid background in transaction administration and client servicing within the financial s

📌 International Surety Specialist (Madrid)
🏢 Swiss Re
📍 Madrid