We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it.

You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team. If that sounds like the kind of work you find meaningful, we'd love to hear from you. Join us now
- Why MailerLite?:
- You'll find every day filled with intriguing challenges
- Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.
- You'll grow, develop and evolve
- As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things.




- You'll take ownership
- We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
- You’ll have experts on hand
- Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too
- You'll pick where you work, every day
- We embrace the remote culture. Every day you get to choose the environment that makes you most productive.
- You'll have stability
- We value a stable workplace MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.
- What you’ll work on:
- You will handle complex customer cases that require investigation, not just template responses
- You will identify churn signals and friction patterns in your daily queue, and surface t

📌 Customer Support Specialist (Barcelona)
🏢 MailerLite
📍 Barcelona