Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

This role will be responsible for providing exceptional service to our English and Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES
- Listen actively to customers, empathize with their concerns, and provide practical solutions in English and Spanish.




- Build and maintain strong relationships with English and Spanish-speaking customers and colleagues based on trust and reliability.
- Utilize company software and tools effectively to assist English and Spanish-speaking customers and maintain accurate records.
- Adhere to departmental metrics and goals while consistently delivering excellent customer service.
- Make appropriate product or service recommendations to English and Spanish-speaking customers based on their needs.

POSITION REQUIREMENTS
- High school diploma or equivalent (college education preferred).
- Fluency in English and Spanish
- Minimum of 1 year of experience in customer service or call center roles.
- Proficiency in MS Office and internet navigation.
- Ability to work versátil schedules and adapt to changing priorities.
- Customer-focused mindset with attention to detail and problem-solving skills.

Ria Money Transfer is an equal opportunity employer. We celebrate diversit

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