Salary: £39,152 - £41,771
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment:Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the _Customer first_, have a _Can do_ attitude to make change happen, and stay _Curious_ to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Consumer Standards Coordinator role:




We’re looking for a customer first and can-do individual to help us maintain our C1 status and truly get to know and respond to the needs of our customers. You’ll need to have excellent knowledge of social housing consumer standards and the regulatory framework, be organised and articulate, have a keen eye for detail and have the curiosity and confidence to guide colleagues as we strive to deliver excellent services for all of our tenants.

Key duties and responsibilities of our Consumer Standards Coordinator:

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- To manage our regulatory compliance framework and Be Inclusive Programme, supporting the delivery of consistent, high-quality, customer-facing services that comply with regulatory requirements across the organisation.
- To offer expert advice and guidance to leaders across the company on regulatory compliance within their relevant service areas.
- To act as the organisational lead for customer-facing equality, d

📌 Consumer Standards Coordinator (Llodio)
🏢 Berneslai Homes
📍 Llodio