Amentum is seeking a Switchboard Operator to support a unique US Navy program on the island of Diego Garcia. The Switchboard Operator is responsible for operating and managing the telephone switchboard to ensure incoming and outgoing calls are answered, screened, and directed efficiently and professionally. This position provides exceptional customer service, maintains accurate call routing information, handles sensitive information with discretion, and supports effective communication.

Responsibilities:
- Operate and manage the telephone switchboard to answer, screen, and direct incoming, outgoing, and interoffice calls effectively and professionally.
- Ensure all inquiries are promptly and accurately resolved or routed to the appropriate department or personnel.
- Maintain a comprehensive understanding of operational process to provide accurate information to callers.
- Log and track calls, when necessary, and provide status updates as required.
- Assist in emergency communications and prioritize urgent or critical calls in accordance with established escalation protocols.




- Update and maintain the directory database regularly to ensure accurate and efficient call routing.
- Handle sensitive and confidential information in a professional and secure manner.
- Provide exceptional customer service and clear communication when responding to caller inquiries, requests, or complaints.
- Follow all operational procedures for the proper use, maintenance, and troubleshooting of switchboard equipment.
- Manage and prioritize high call volumes while maintaining professionalism and accuracy.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Minimum RequirementsRequired Qualifications:
- High school diploma or equivalent.
- 1-3 years of relevant experience operating a telephone switchboard or working in a customer service role.
- Excellent communication and interpersonal skills with the ability to professionally man

📌 Switchboard Operator (Garcia)
🏢 Amentum
📍 Garcia