REQ-10120036
- 18/08/2026
- Customer Journey
- Madrid, Spain
- ING Bank
AtING we are looking fora_Customer Journey_Expert_
Your role and work environment:
We are looking foraCustomer Journey Expertthat can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments, in the followingtribes:COO Products Tribe
The responsibility of this team is to providethe best solution forCustomer processesconsidering market behaviors, regulations,costreductionand user requirements,delivering high quality developmentsbased on Agile Methodology.Making things happen, helping others be successful, always being one step ahead—that’s our DNA.
Your keyresponsibilities:
As aCustomer Journey Expert:
- You arepart of thedelivery teamto definefunctional requirements, participation in testing and support before the Go-live.
- Youanalyze datato extract operational information for decision taken, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc..). Analysis of evolutions,
trends and volumes seeking improvements that increasecustomer satisfaction and cost efficiency.
- You are responsible forimproving the service with an end-to-end mindset,for the day-to-day performance, for building reliable business operations and services, and for connectingitwith internal or external parties.
- You work with Risk, Compliance, and Legal stakeholders, tomake sure our products and services comply with regulation and policies.
What are we looking for?
- Master or bachelor’sdegree with a minimum of5years of experiencemanaging complex projects.
- Customer focused and results-oriented person.
- Clear Communication: Excellent communication skills.
- Remote Collaboration: be adept at collaborating with team members in different time zones and cultural backgrounds.
- Cross-Cultural Sensitivity & Empathy: Being aware of cultural differences within the offshore team fosters a positive and harmonious work environment.
- Adaptabilit
📌 Customer Journey Expert (Madrid)
🏢 Ing
📍 Madrid