Overview Lead and manage a large-scale e-commerce logistics operation, ensuring the achievement of financial, operational, and customer service objectives. He will hold full accountability for the sites P&L;, daily customer relationship, and overall people leadership, ensuring a safe, efficient, profitable, and continuously improving operation. Key responsibilities * Own full site Profit & Loss (P&L;) accountability. * Customer Relationship Management. Build and maintain strong, trusted relationships with key stakeholders. * Ensure contractual commitments, KPIs, and SLAs are achieved. * Lead business reviews and continuous improvement initiatives with the customer. * Drive customer satisfaction and support business growth opportunities. * Lead a complex organization of more than 2,500 employees. * Foster a high-performance culture focused on accountability, engagement, and operational excellence. * Develop leadership capability and succession pipelines across the site. * Promote effective communication, recognition,



and employee engagement * Partner with HR to ensure effective employee relations and workforce management. * Ensure safe, compliant, and efficient site operations. * Deliver service, quality, productivity, and cost objectives. * Monitor and improve operational KPIs and performance standards. * Lead continuous improvement initiatives to enhance operational effectiveness. * Ensure readiness and scalability to support business growth and peak periods. Analytical Skills * Identifies and resolves problems. * Demonstrates attention to detail * Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions. Communication Skills * Presents organized and thorough information and data appropriate for intended audience. * Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization. * Utilizes variety of interpersonal styles and communication methods to effectively

📌 Site Director (Comunidad de Madrid)
🏢 GXO Logistics
📍 Comunidad de Madrid