Qualification: * Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service. * Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation. * Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques. * Expert in using Microsoft Office 365 suite * Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting. * Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques. * Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions * Ability to speak English clearly, distinctly, and present professionally * Exceptional skills in report writing and record keeping Duties/responsibilities:



* Collaborates with L&D;/HR partners to develop tailored training based on identified opportunities * Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Integral Partner Ratings’ conducted fleet-wide. * Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders. * Submit post-visit elevation planning reports to Executive Committee and onboard owners. * Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience. * Consultative holistic approach to ensure cross departmental communication is open & strong * Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders acro

📌 Fleet Hospitality Director (Comunidad de Madrid)
🏢 Celebrity Cruises
📍 Comunidad de Madrid