Job Title:
Technical Support Advisor L2 (English and Spanish - speaking) - Hybrid MA05
Job Description
Experience the power of a game-changing career
Are you passionate about technical support and delivering outstanding customer experiences?
We’rea global technology and services leader that powers the brands of the future. We help some of the world’s leading companies deliver exceptional customer experiences through innovative technology and expert support.
As a Technical Support Advisor in Barcelona ,you’llprovide technicalassistanceto customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a integral, industry-leading brand.
Career growth and personal development
We’llprovide you with the tools, training, and support you need to succeed. At Concentrix,you’llhave the opportunity to develop your technicalexpertisewhile working alongside experienced professionals in a collaborative, international environment.
What you will do in this role
- Provide technical support to customers via phone and email,
troubleshooting productissuesand deliveringtimely, effective solutions.
- Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
- Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
- Deliver product training sessionstocustomers and partners, helping them maximize product knowledge and performance.
- Monitor customer cases, prepare progress reports, andidentifyopportunities for product and service improvements.
- Build trusted relationships with customers by providing proactive support andmaintaininghigh service quality standards.
Your qualifications
- At least 3 years of experience in a customer service or technical support environment.
- Native or fluent English and proficient Spanish.
- Background in cycling, mechatronics, mechanical systems, ora r
📌 Technical Support Advisor (Barcelona)
🏢 CNX
📍 Barcelona