Skill Set : DSSL1
Designation : FTE Hub 24/7
Language : English C1 & Local C1
Contract : B2B/Freelance
Days Per Week : 24/7
Location : Madrid ,Spain
Key Responsibilities:
- 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
- 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- 7.



Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
- 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

📌 Desktop Support Engineer (O Chazo)
🏢 Sharp Brains
📍 O Chazo