Craft:
Technology & Development
Job Description:
We are looking for an Incident Manager to be a member of our Incident Management team at King. You’ll work with multiple departments across the Kingdom, including game teams, shared technology, infrastructure, advertising, and data teams to detect a variety of game related incidents. You will be a coordinator, an investigator, a communicator and a facilitator, all the while backed by a team providing you best-in-class tools and all the support you need to be at your very best.
What we’re looking for is an individual with technical breadth rather than depth, someone who enjoys the technical aspect of a product, but prefers to be the bridge between people and technology, to connect people to solve common problems
Your role within our Kingdom
You will be working collaboratively across all parts of the business to crack day to day problems in our business operations through data driven Incident Management.
Reporting to an Associate Director of Incident Operations, you will:
Incident Detection




- React and respond to a realtime machine learning anomaly detection system
- Use cutting edge analytics to discover slow moving trends
- Cultivate a deep understanding on both business and technical KPIs, and proactively look at the data to detect potential issues
- Stay up to date with current events affecting our operations, to provide situational awareness and improve incident responses

Incident Coordination
- Proactively coordinate around early signs of an issue to prevent incidents before they happen
- For incidents; help coordinate with the right team/person and work towards a resolution together
- For 3rd party outages; work with platform partnership team to expedite the resolution or to get actionable information
- Coordinate with Marketing, Communications and Customer support leads to determine outbound communication strategy for major player facing incidents
- Post incident; organize and drive the retrospective meetings w

📌 Incident Manager (Barcelona)
🏢 Activision Blizzard,Inc.
📍 Barcelona