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Guest Service Agent at REMS
Summary
The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.
Responsibilities
- Guide our guests using our communication tools (PMS and phone calls).
- Welcome the guests to the properties and assist them during their stay (check-in).
- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
- Cover the reception of the guests in our office.
- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.
Conditions and Benefits
- Location: Malaga historic center.
- Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.
- For the night shift: Schedule varies from 00:00 t0 08:00 am.
- Possibility of part time scheduling starting from 30H/ Week.
- Contract: Permanent employment contract with a trial period depending on profile.
- Days off: 2 days per week
- Salary: Between 20.500 EUR and 25.500 EUR annually.
Skills And Qualifications
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive and improvise while facing issues.
- Having strong customer relationship capabilities.
- Good knowledge of Andaluciía is a plus (restaurants, cultural sites, activities...).T
- Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
- A Bachelor's degree in a relevant field is a plus.
About Us
REMS is the top quality Airbnb management company in Spain.
We provide holiday experience to our guests and a full scope of services to pr
📌 Night Guest Service Agent (Málaga)
🏢 REMS
📍 Málaga