Key Responsibilities

1. Strategy &

- Product Vision

- Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)
- Vendor &
- Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectively
- Value &
- ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI

2.

Backlog

Management &

- Sprint Execution

- Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies
- User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects
- Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives
- Acceptance &
- Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

3. Stakeholder &
- Cross-Functional Collaboration

- Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT
- Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria
- Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

4. User Adoption &

- Operational Excellence

- Workflow &
- Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles




- Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization
- Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

5. Data Architecture, Governance &
- Compliance

- Data Quality &
- Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules
- System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)
- Security &
- Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)

Required Experience &
- Skills

- 9-12 years Product Owner / SFDC product experience in enterprise SaaS environments · certified Scrum PO preferred
- Deep, hands-on SFDC platform expertise spanning: Funnel / Forecasting · Renewals · Entitlements · Master Data · WXP (Partner/Subscription ecosystem)
- Broad domain flexibility · comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns
- Deep hands-on with Salesforce (Sales Cloud · Service Cloud · flows · configuration · data model)
- Delivered 2+ full PI cycles with measurable outcomes at ART level
- Strong written and verbal communication · comfort presenting to Director+ audience
- Comfortable coordinating across distributed global teams (EMEA + AMS) · versátil working hours

Nice to Have

- HP or Fortune 100 tech industry experience in enterprise CRM/SFDC product organizations
- SAFe PO/PM · CSPO · SFDC Platform certifications
- Familiarity with the HP CRM ecosystem — Post Sale support processes · entitlements · order management domains

📌 Product Owner (Barcelona)
🏢 Mphasis
📍 Barcelona