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We are looking for a Product Owner for our well-known client.

Location: Sant Cugat, Barcelona Spain

Type of Work: Hybrid (up to 3 days to be at onsite)

Employment Type: B2B Contract or Full time Permanent Employment

Role Summary

We are looking for an experienced Product Owner to support the SW CRM domain, with responsibility for maintaining a high-quality, prioritized backlog aligned with the evolving CRM roadmap.

The role will cover a broad range of CRM capabilities, including Entitlements, Master Data, Order Management, Renewals, and WXP integration touchpoints. As the specific initiatives are still being defined, we are looking for someone with broad Salesforce / SFDC domain expertise who can adapt quickly to changing priorities and business needs.

Key Responsibilities

1. Strategy & Product Vision

Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores) Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectively

Value & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI

1.



Backlog Management & Sprint Execution

Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects

Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives

Acceptance & Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

1. Stakeholder & Cross-Functional Collaboration

Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria

Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

1. User Adoption & Operational Excellence

Workflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles Drive Platform Adoption: monitor active user metrics,



identify low-adoption departments, and introduce training initiatives to improve software utilization

Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

1. Data Architecture, Governance & Compliance

Data Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules System Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)

Security & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)

Required Experience & Skills

9-12 years Product Owner / SFDC product experience in enterprise SaaS environments · certified Scrum PO preferred

Deep, hands-on SFDC platform expertise spanning: Funnel / Forecasting · Renewals · Entitlements · Master Data · WXP (Partner/Subscription ecosystem)

Broad domain flexibility · comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns

Deep hands-on with Salesforce (Sales Cloud · Service Cloud · flows · configuration · data model)

Delivered 2+ full PI cycles with measurable outcomes at ART level

Strong written and verbal communication

Ready to Take the Next Step?

If you're ready to embark on an exciting journey with ScaleneWorks, we’d love to hear from you! Submit your resume today and let’s unlock new possibilities together

KRAZ nr. 28233

📌 Product Owner Salesforce (Barcelona)
🏢 ScaleneWorks People Solutions
📍 Barcelona