Project Coordinator – Interpreting & Intercultural Mediation

We are looking for an experienced Project Coordinator to lead the operational coordination of interpreting and intercultural mediation services within a large-scale international project covering Spain and Portugal .

This is a key role for someone who is comfortable working in complex, multicultural and operationally demanding environments, coordinating people across different locations and responding effectively to changing needs and priorities.

The successful candidate will act as the main operational link between the client, internal teams, interpreters and intercultural mediators, ensuring the smooth delivery of the service and consistently high standards of quality, responsiveness and confidentiality.

Key Responsibilities

- Lead and coordinate interpreting and intercultural mediation services across Spain and Portugal, ensuring high-quality linguistic and cultural support in sensitive and demanding operational environments.
- Act as the primary point of contact for the client, managing day-to-day communications in English and ensuring timely, accurate and professional responses to operational and staffing requirements.
- Identify, recruit, onboard and coordinate interpreters and intercultural mediators, ensuring that the appropriate profiles, languages and expertise are assigned to each requirement.
- Manage the day-to-day operation of the service, including workforce planning, scheduling, availability, absences, replacements and personnel-related administrative processes.
- Anticipate staffing needs and maintain sufficient resource coverage across different locations, languages and operational scenarios.
- Ensure compliance with internal procedures, contractual requirements and applicable regulations, maintaining high standards of quality, confidentiality, security and operational excellence.
- Coordinate confidentiality agreements, onboarding documentation and other contractual or administrative requirements related to project personnel.




- Develop and implement contingency and backup plans to ensure service continuity during periods of high demand, unexpected absences or urgent deployment requirements.
- Build strong working relationships with multicultural teams, professionals and stakeholders, facilitating effective communication across different linguistic and cultural backgrounds.
- Monitor service performance, staffing levels and operational KPIs, preparing regular reports and identifying opportunities to improve processes, responsiveness and efficiency.
- Resolve operational issues proactively, making sound decisions and escalating critical matters when necessary.
- Support the successful delivery and continuous development of the project through effective resource management, stakeholder coordination and a practical, solution-oriented approach.

Core Competencies
- Project and Operations Coordination
- Client Relationship Management
- Workforce Planning and Resource Allocation
- Recruitment and Talent Coordination
- Interpreting and/or Intercultural Mediation Operations
- Operational Excellence
- Crisis and Contingency Management
- Cross-Cultural Communication
- Stakeholder Management
- Problem Solving and Decision Making
- Strong organisational and prioritisation skills
- Ability to work effectively under pressure and manage changing operational requirements
- Excellent written and spoken English

What We Are Looking For We are particularly interested in candidates with previous experience coordinating multilingual, interpreting, intercultural mediation, language access or people-intensive operational services .

Experience managing geographically dispersed teams, large pools of external professionals, international projects or services requiring rapid mobilisation and replacement of personnel will be highly valued.

The role requires a high level of autonomy, excellent interpersonal skills and the ability to combine strong client management with hands-on operational coordination.

Professional proficiency in English is essential . Knowledge of Spanish and/or Portuguese, as well as additional languages, would be considered an advantage.

📌 Project Coordinator - Interpreting & Intercultural Mediation (Madrid)
🏢 OFILINGUA
📍 Madrid