Wolters Kluwer is a general leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
We are looking for a Sales Operations Manager to join our team.
About the role:
As a Sales Operations Manager, you'll own the sales side of our revenue process across the division. Working closely with sales leadership, marketing and our centres of excellence, you'll design the sales process architecture that our teams run on, from lead qualification through to opportunity progression and forecast quality. Your focus will be on bringing consistency to how we sell across multiple businesses and geographies, designing improvements that are grounded in data, and making them stick in the field. This is a process design and business partnering role with genuine ownership, working through influence, evidence and business cases rather than mandate.




Responsibilities:
Design and own the sales process architecture: stages, stage gates and exit criteria, agreed jointly with the central Wolters Kluwer Revenue Operations team as well as the sales teams you support.
Co-own lead management and qualification end-to-end with Marketing Operations, including definition, scoring, routing and response SLAs.
Define leakage categories and the follow-up process for disqualified, recycled and closed-lost opportunities.
Drive opportunity, pipeline and forecast hygiene, and a shared definition of a qualified opportunity.
Drive field adoption of the sales methodology and the data completeness that evidences it.
Translate designed process into documented business requirements with acceptance criteria for our technology partners where technology is the media through which you action change.
Analyse funnel and pipeline data to identify friction, build business cases

📌 Sales Operations Manager (Madrid)
🏢 Wolters Kluwer
📍 Madrid