Tuum is a next-generation banking platform. We enable fintech and banks to rapidly offer seamless and tailored financial services to their customers. Our core banking platform is revolutionising the financial services industry. The platform is API-based, consisting of adaptable and independent modules covering all retail and business banking capabilities for quick and easy integration.

Launched in 2019, Tuum is headquartered in Tallinn and is backed by investors including Citibank, BlackFin Capital Partners, Karma Ventures, Portage Ventures, SpeedInvest, and CommerzVentures.

We are currently looking for a commercially focused Account Manager. You will be responsible for the commercial management of Tuum’s strategic existing customers after go-live. The role ensures continuity of the commercial relationship throughout the customer lifecycle by managing renewals, commercial negotiations, pricing discussions and expansion opportunities, while partnering closely with Technical Customer Success Managers who are responsible for operational customer success.




The role serves as the primary commercial counterpart for strategic accounts and collaborates closely with Sales, Legal, Finance, Marketing, Customer Success and Executive Leadership.
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Key responsibilities
Commercial Account Management
Own commercial relationships for assigned strategic customers.
Lead renewal planning and execution.
Manage pricing discussions and commercial negotiations.
Manage contract lifecycle (renewals, amendments) with Legal and Finance.
Support commercial account planning.
Identify and coordinate expansion opportunities; support renewal and commercial discussions.

Executive Relationship Management
Build trusted relationships with executive sponsors.
Participate in executive business reviews.
Understand customer business priorities and strategic objectives.
Maintain executive engagement between major milestones.

Customer Success Collaboration
Partner with Technical Customer Success Managers

📌 Strategic Account Manager (Barcelona)
🏢 Tuum
📍 Barcelona