Country: Spain
Location: Golfo De Salónica 73, 28033 MADRID, Spain
Role Summary
The HR Experience Process Designer is a strategic role responsible for shaping, redesigning, and optimizing key HR operational processes to elevate colleague experience and operational efficiency. Acting as a bridge between business needs and HR delivery teams, this role ensures that HR processes are intuitive, scalable, and aligned with organizational goals.
This individual brings deep expertise in HR processes and excels in navigating complex stakeholder environments, driving alignment across business units, HR operations, and technology teams.
Key Responsibilities
- Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance.
- Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready.
- Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements.




- Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows.
- Define and maintain process documentation, including workflows, SOPs, and service delivery models.
- Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.
- Ensure alignment with general HR strategy, compliance standards, and digital transformation initiatives.
- Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices.
- Put the colleague experience as priority in delivery of HR services and technology implementations.
- Monitor process adoption and maturity levels for key service management topics.
- Utilize continuous improvement (OPXL) principles, processes and tools to identify, define & implement systemic improvements that prom

📌 SENIOR MANAGER – EMPLOYEE EXPERIENCE PROCESS DESIGN OTIS (Madrid)
🏢 Otis Elevator
📍 Madrid