Welcome to the good side of tech You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients.

And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. In case you'd like to see how it feels to be 100% yourself at work, here's a video of us.Because it feels good to tell your family and your friends how you made the world a little bit better.

We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.Role summaryWe're scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you'll design and build scalable Salesforce solutions that power our Customer Support/Success mainly and Customer Experience ecosystem. You'll develop robust backend services, integrations, Experience Cloud capabilities, Digital Engagement channels, and AI-driven customer interactions while collaborating with Product, Business Analysts, Architects, Admins, and QA to deliver reliable, high-quality releases.What you'll doDesign and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe).Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation.Build and customize Experience Cloud sites to support customer and partner self-service experiences.Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels.Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems.Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows,



and AI Agents.Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations.Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles.Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements.Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging, and safe deployment strategies.Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring.Document technical decisions and APIs while maintaining Jira ticketsCustomize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports, and dashboards.Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access.Promote Salesforce development best practices.Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability, maintainability, and performance.What success looks likeFeatures meet acceptance criteria and non-functional requirements while passing UAT on the first attempt.Deliver scalable customer service solutions across Service Cloud, Experience Cloud, Digital Engagement, and AI channels.Improve customer self-service adoption through Experience Cloud and AI-powered support.Build reliable conversational experiences that reduce agent workload while maintaining excellent customer experience.Zero governor-limit regressions and excellent runtime performance on high-volume data.Reduced defect rates and improved delivery cycle times across projects.Required experience2-5+ years of Salesforce development experience with a strong focus on Apex.Strong hands-on experience implementing and customizing Salesforce Service Cloud.Experience developing solutions for Experience Cloud (Customer and/or Partner portals).Experience implementing or extending Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, or similar customer communication channels.Proven experience with enterprise Apex patterns (trigger frameworks, domain/service/selector patterns), bulkification,



and asynchronous processing.Strong SOQL performance tuning skills and solid understanding of Salesforce data modeling.Good understanding of Salesforce security including sharing models, CRUD/FLS enforcement, Experience Cloud security, and guest user access.Experience configuring and supporting Omni-Channel routing, queues, skills-based routing, and customer service workflows.Solid understanding of the Service Cloud data model including Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones, and related objects.Experience developing Lightning Web Components (LWC).Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center.Professional working proficiency in English.Salesforce certifications such as:Platform Developer I or IIService Cloud ConsultantExperience Cloud ConsultantNice to haveExperience implementing and customizing Salesforce Knowledge.Experience with Data Cloud and customer service use cases.Experience with Prompt Builder, Agentforce, Einstein Copilot, AI Agents, or other generative AI capabilities within Salesforce.Salesforce certifications such as:AI AssociateAgentforce SpecialistAdministrator or Advanced AdministratorHow we workWeekly design reviews with Architects and lightweight automated quality gates in CI.Focus time is respected, with asynchronous communication through Jira and Confluence.Small, iterative releases with continuous improvement and shared ownership of platform quality.Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.True flexibility and work-life balanceRemote or hybrid work model with our hub in Barcelona.Versátil working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).Summer intensive schedule during July and August (work 7 hours, finish earlier).23 paid holidays, with exchangeable local bank holidays.Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).Health comes firstPrivate healthcare plan with Adeslas for you and subsidized for your family (medical and dental).Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.Keep growing with usFree English and Spanish classes.If you require additional support in your recruitment process, we kindly encourage you to let us know.

So, even if you've never asked for it before, may this serve as a sign that, now, you can do so. Period. xohynlm " Mariusz Gralewski, CEOLocationBarcelonaAddressBarcelona, 08019Employment TypeFull timeLocation TypeHybridDepartmentDocplanner Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Spain) (Barcelona)
🏢 Docplanner
📍 Barcelona